At the center of this ghost story is M. Gustave H., the legendary concierge of the eponymous hotel. Gustave is Anderson’s most complex and arguably greatest creation. He is a preening dandy, a poet of service whose vocabulary is a symphony of obscure curses and effusive praise. He is vain, opportunistic, and sexually obliging to his elderly, wealthy female clientele. And yet, he is also deeply honorable, fiercely loyal, and possessed of a profound, almost spiritual commitment to a code of civilization that exists only in his own head. He insists on "the elaborate protocol of a bygone age" even as the world outside abandons all protocol. His famous line to his young lobby boy, Zero (Tony Revolori)—"You see, there are still faint glimmers of civilization left in this barbaric slaughterhouse that was once known as humanity"—is not a joke. It is the film’s thesis statement. Gustave knows the darkness is winning. His refined manners are not an affectation; they are an act of rebellion.
The final images are devastating. Zero inherits Gustave’s fortune and the hotel. He buys it not for profit, but to preserve Gustave’s memory. He marries Agatha, who dies of "the Prussian grippe" (a euphemism for the Spanish flu, another historical horror) along with their infant son. Zero keeps the hotel open for decades, living in the small, cramped servants’ quarters rather than Gustave’s opulent suite, because the suite belongs to the past. The final shot of the film returns to the elderly Zero in 1968, sitting alone in the cavernous, decaying lobby. He finishes his story, pays the author, and walks away. The author, in 1985, visits the hotel again. It is now shabby, barely functioning, its pink facade faded to a sad beige. He sits in a dusty, empty dining room, remembering the story he was told. The Grand Budapest Hotel
And the regime does annihilate him. In the film’s devastating final act, we jump ahead to the end of the war. Gustave and Zero survive the conflict, only to be confronted by soldiers who confiscate the painting. Gustave defends Zero once more, and is shot dead off-screen for his trouble. There is no dramatic music. There is no slow-motion fall. There is only Zero’s quiet, broken voice telling us what happened. The man who taught Zero how to live, who believed in civilization’s "faint glimmers," is murdered for a trivial argument by anonymous soldiers. History does not care about his wit, his poetry, or his loyalty. It crushes him without a thought. At the center of this ghost story is M