A: URA-7821-2024-KLA B: URA-7821-2024-KLA
a) Explain that it’s not your fault — the system is slow. b) Ask them to calm down or leave. c) Apologize sincerely, listen, and offer a solution. d) Ignore them until they calm down. sample aptitude test questions and answers pdf uganda
square (following the shift pattern) 🔎 SECTION 4: ATTENTION TO DETAIL Question: Compare these two Uganda Revenue Authority reference numbers: sample aptitude test questions and answers pdf uganda
Are they identical?
NSSF-12345-KAMP vs NSSF-12345-KAMP No mismatch 👔 SECTION 5: SITUATIONAL JUDGEMENT Scenario: You work at a customer care desk in Kampala. A client becomes angry because they waited 30 minutes. What is the most effective response? sample aptitude test questions and answers pdf uganda