Never re-insert that dongle. Bring your key cards and the dongle itself for inspection.
This is a known issue with non-Renault approved dongles. The dongle has likely corrupted the communication. renault dongle fault
Unplug the dongle immediately. Step 2: Lock and unlock the car with the key blade. Leave it for 10 minutes. Step 3: If the UCH (body computer) is frozen, disconnect the battery negative terminal for 15 minutes. Never re-insert that dongle
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You reported that after using an aftermarket OBD diagnostic dongle, your Renault [model] shows a and will not recognise the key card. renault dongle fault