Npa Medicine Counter Assistant Course Answers Instant

What do you do if a customer asks for a medicine by name, but you notice it’s been recalled? A: Do not sell. Inform customer of recall, apologise, and refer to pharmacist for alternative or advice.

| Step | Question | Why ask? | |------|----------|-----------| | – Who | Who is the medicine for? (age, pregnancy, breastfeeding) | Some medicines not suitable for children/pregnancy | | W – What | What are the symptoms? How long? Severity? | Identifies possible cause & urgency | | H – How | How long have symptoms been present? | >7 days → refer to pharmacist | | A – Action | What action has been taken? (already tried anything?) | Avoid double dosing / interactions | | M – Medicine | Are they taking any other medicines? | Check for interactions (e.g. warfarin, methotrexate) | npa medicine counter assistant course answers

Parent wants infant paracetamol for a 2‑month‑old with fever. A: Refer immediately to pharmacist – under 3 months with fever = urgent medical assessment (possible serious infection). Do not sell without pharmacist. What do you do if a customer asks