She leaned back, staring at the ceiling tiles. The Norma wasn't a punishment. It was a story—a promise from the company to the customer. And every story needs verbs: determine, maintain, retain, address, evaluate.
“But regarding the ,” the auditor continued, tapping the printed cover page, “you have understood the spirit, not just the letter. Your manual is clear, searchable, and controlled. Recommendation: certification.” norma iso 9001 word
“That’s not ISO language,” she muttered. “That’s a lie.” She leaned back, staring at the ceiling tiles