Customer Viewpoint Ratings and Reviews
close Customer Viewpoint Ratings and Reviews
Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Frustrated, he opens his file folder. The special is there, but so are 14 other mislabeled files: “Final_Draft_Script.pdf,” “BabyJ_thumbnail.png,” and a strange .txt file named “README_or_else.txt.”
Baby J (the special) wins a comedy award. Alex never loses a file again. And John Mulaney, somewhere, jokes: “I went to rehab so you don’t have to — but you might need tech rehab after reading that filename.” Moral: A long, detailed filename can signal a quality rip, but always verify source, codec compatibility, and never trust random .txt “readmes” — especially those demanding Bitcoin.
Alex learns to verify file hashes (SHA-1) against trusted release databases, use only original uploader pages, and install VLC or MPV with x265 support before downloading.