Open the main menu by pressing the center OK button on the home screen.
Scroll down and select Device (or "Phone Settings" depending on firmware version). How to Factory Reset SAFARICOM Neon Ray Pro
Use the Volume Down key to navigate to Wipe data/factory reset . Open the main menu by pressing the center
Press the Power button to select it.
Choose Erase all data (factory reset) .
Power off the device completely. Remove and reinsert the battery (if removable) to ensure it is off. How to Factory Reset SAFARICOM Neon Ray Pro
Navigate to Yes — delete all user data and press Power.