Copc Dll -

// Get current service level for a skill (e.g., % answered within X seconds) COPCDLL_API double __stdcall CopcGetServiceLevel(const char* skillGroup);

static InteractionRecord activeInteractions[256]; static int activeCount = 0; static char currentAgent[64] = 0; static char currentSkill[64] = 0;

if(init && start && end && sl) init("Agent007", "PremiumSupport"); start("INT-001"); Sleep(2000); end("INT-001", 0); printf("Service Level: %.1f%%\n", sl("PremiumSupport")); COPC DLL

void __stdcall CopcShutdown(void) logEvent("CopcShutdown"); activeCount = 0;

// Initialize the COPC tracker with agent/skill info COPCDLL_API int __stdcall CopcInit(const char* agentId, const char* skillGroup); // Get current service level for a skill (e

FreeLibrary(dll); return 0; If you meant something else by – e.g., a specific COPC certification-related library , an integration with a particular contact center platform (Genesys, Avaya, Cisco) , or a DLL for a different OS – please clarify and I’ll refine the example.

#endif

#endif #define BUILDING_COPC_DLL #include "copc_dll.h" #include <windows.h> #include <stdio.h> #include <time.h> typedef struct char interactionId[64]; time_t startTime; int abandoned; InteractionRecord;